This FAQ is provided as a convenience for clients who want to find quick answers to frequently asked questions. If you prefer to contact us, simply call or email and we will be happy to answer any questions you may have:
- Do I have to pay anything in advance? No, we invoice on a weekly basis and conditions can vary if the client is approved by our accounts receivable insurance.
- Are there monthly minimums? No. We are modular service. Hire us once to handle a single task or monthly if you prefer.
- What time zone will my developer(s) be in? Our office is in the Eastern Time zone and all Mentel developers work in North American time zones.
- Will I be able to track my developer’s hours? Yes. You will have access to our client portal and can track your developer’s hours in real time.
- How do I communicate with my developer? We use a custom chat tool, and phone or video chat is always available.
- How do you store passwords? We use 1password for business and clients have secure access to their own vault.
- Where are your resources located? Our headquarters is in Montreal. Some of our resources work remotely, all in North America.
- Do you have a ticketing system? Yes, as part of our custom client portal. We also provide a dashboard with lots of additional value.
- Can I use my own ticketing system? Yes. Although we prefer ours, we can adapt to your current system.
- Are any of your resources in India? NO.
- Beside my Lead Developer, will I have someone else to contact if I have questions? Yes, we have a Success Manager whose primary focus is making our communication easy and fast.
- Which currency will you invoice me in? We can invoice in a variety of currencies. Contact us and let us know what works best for you.
- Why should I use Mentel instead of a normal freelancer? You offer the flexibility of a freelancer, with the backing of a company that has earned a sterling reputation during more than 10 years. Contact us for references.
- Is your work guaranteed? Yes. If you’re not happy, you won’t be charged. It’s that simple.
- What are the 3 laws? The 3 laws were created by the two owners of Mentel in consultation with the entire team after more than 10 years of working together with remote developers and key clients. Read More
- Can I hire your resources if I like them? You can only hire our resources to work on any future projects through us. All business is conducted through our headquarters to ensure the highest level of quality control.